![]() ![]() If you attempt to call their support number, you will get a machine response. How to Find the Right eBay Customer Service NumberĬoronavirus update: eBay is not accepting phone calls at this time. Remember that their customer service team is going through a lot of changes and that their support volumes for both buyers and sellers are extremely high. Please be patient if you are trying to contact eBay during the COVID-19 pandemic. ![]() You should get a reply from eBay within 24 hours. You'll then need to sign in to your eBay account, even if you're already signed in.įinally, you'll be able to write your email in a simple form.Ĭlick "Send" when you're done writing the email. But if you can't find the help you need, click "Email us." We strongly recommend checking the help articles first-it will help keep wait times down for everyone. You should then see another menu with an "Email us" button on the left. Next, choose a subtopic that puts you closer to your actual question. Choose the one that's closest to what you need to ask about. When you click "Email us," it will take you to a menu where you can choose a topic. Note that on some help pages, it will appear in the blue options under "Other options for you" rather than in the white box under "Need more help?" Once you're there, scroll down and click "Email us." If there's one positive side effect of the 2020 pandemic, it's that eBay has brought back email support. Looking for tips on providing great customer service on eBay instead? See our articles on improving your feedback score or setting up an eBay helpdesk. Expect long wait times and limited support options. At the same time, the COVID-19 outbreak has increased online shopping. ![]() Keep getting a machine when you call the eBay customer service number? Not sure whether it’s okay to send them a question on Facebook? If you need help from eBay’s support team, here’s what you need to do to reach them via any channel:Ĭoronavirus update: As of April 3, 2020, eBay is still in the process of moving its support staff to home offices to keep them safe. ![]()
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